View our shipping policy here.

Orders placed before 1pm (AWST) will usually ship the same day. After 1pm? They’ll head out the next business day.

Standard shipping delivery times vary depending on where you are:
・WA metro: 2–4 business days
・Other metro areas: 3–7 business days
・Regional/rural areas: Please allow a little extra time

Thanks for your patience—we're a small operation, and we pack and send every order with care.

We sure do. If you're in Perth, you can pick up from our HQ in North Fremantle, WA.

To collect your order:

1. Select PICK UP at checkout
2. You’ll receive a confirmation email once it’s ready
   

Orders will be held for two weeks.

We’re happy to ship worldwide. Please email us at hello@fleckjournals.com for a custom international shipping quote.

You should receive a confirmation email with tracking information after your order is placed. If you don't receive that, please reach out to us at hello@fleckjournals.com and we'll help you find it.

If you need to cancel your order, get in touch ASAP. If it hasn't shipped yet, we'll do what we can to cancel it.

Every Fleck piece is designed with intention and packed by hand. We truly want you to love the ritual of using our products as much as we loved creating them. If it’s not the right fit for your practice, we offer a 30-day happiness guarantee.

To honour the guarantee, all we ask is that you give your Fleck pieces a genuine try. If they truly don’t resonate with you, reach out and we’ll organise your refund.

If your order arrives damaged or something feels off, please email us at hello@fleckjournals.com. Include your order number and a quick photo of the issue so we can make it right and get a replacement to you as quickly as possible.

Thank you for supporting a small brand with big heart.